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Privacy Policy


This policy describes how we collect and use your personal data during your use of the Uncomfortable York website (the ‘website’) and related services in accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation. Uncomfortable York is run by Uncomfortable Oxford, an independent organisation.


1. Who is using your data?


Uncomfortable Oxford is the data controller for the information that we collect when you visit the website. This means that we decide how to use it and are responsible for looking after it in accordance with the GDPR.

Access to your personal data within the project will be provided to those contributors or volunteers who need to view it as part of their work. It will also be shared with the third parties described in point 4.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We may update this policy at any time.


2. Types of data we collect about you


We receive, collect, store and use any information you enter on our website, for example your email address when you subscribe to our mailing list, or your name when you contact us through the contact form.


We automatically collect, store, and use technical information, for example, the type of device (and its unique device identifier) you use to access our site, the internet protocol (IP) address used to connect your device to the internet, browser type and version as well as operating systems. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.


We use Eventbrite, Viator, and Get Your Guide for partner event ticketing purposes. When you sign up to one of our events through these platforms, they collect and process your personal data on our behalf. Read more about the kind of data they collect in by visiting the privacy policy on their websites.


3. How we use your data


We process your data for purposes arising from your use of the website, for example, to ensure that we understand who uses our site and how our site is used and to improve our site and ensure it is secure.


The information you enter on our website, for example through the subscription or contact webforms, may be used to contact you in order to inform you about our work, upcoming events or any other related matters regarding our project.


We will only use your data for the purposes for which we collected it. For example, we will not automatically add your email address to our mailing list when you contact us or sign up to one of our events, unless you have given us consent to do so. If we need to use your data for an unrelated purpose, we will seek your consent to use it for that new purpose.


4. Sharing your data with third parties


We may share your data with third parties who provide services on our behalf, such as those who help us to operate the website. In order to communicate with you, we may share your data with third party email services, for example Gmail. As part of this, your data may be processed outside of the EEA. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies.

Our website is hosted on the platform. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. Read’s privacy policy.


We may also share your personal data with third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our site terms of use or to protect the rights, property or safety of our site, our users, and others.

Where your data is shared with third parties, we will seek to share the minimum amount necessary.


5. Third party websites


Our site contains links to and from various third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6. Retaining your data


We will only retain your data for as long as we need it to fulfil our purposes, including any relating to legal, accounting, or reporting requirements.


7. Cookies


We use session cookies and persistent cookies on our website. You can read more about the cookies we use on the Wix support website.


8. Your rights


You can withdraw your consent for us to use your data any time. If you don’t want us to process your data anymore, please contact us at


Under the GDPR you have the right to requests access to, correction of and erasure of your personal data. If you want to exercise any of these rights, please contact us at the above email address.


9. Changes to this policy


Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

10. Contact


If you wish to raise any queries or concerns about this privacy policy please contact us at

11. Photographs

Sometimes we take photographs on our tours for promotional purposes, for use on our website or social media pages. By booking with us, it is assumed that you consent to being photographed while participating in this activity. We always endeavor to avoid taking any images with faces visible. Your consent can be withdrawn at anytime before or after the activity, by emailing us directly.

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